Someone asked me why I gave five stars to a recent chat with a company. Were they really worth five stars? This is how I give out my stars.
One for responding within the time frame I required of them.
One for understanding the issue and not confusing it with another.
One for being knowledgeable.
One for finding a solution.
One for explaining, teaching, showing well in a meaningful, polite, non-robotic way.
If you’ve done all this, then you get five stars out of me. If not, then not.